Benefits and Features

• RMAs are automatically generated from service cases to support best-practice procedures
• RMA Status Views enables Service Reps and Warehouse Personnel to monitor the progress of  RMAs they are responsible for
• RMA Status Response allows employees to update the RMA status with new  information directly from the Status View
• Customers can login to the Online Customer Support Center to create new entries or monitor the progress of existing RMAs.
• Inventory automation for RMA items
• All RMA information is updated in the system on a real-time basis
• Supports industry standard processes like barcode scanning, SKU numbers, manufacturer part numbers, etc.

An Open, Cost-Effective RMA Process

The eCRM RMA System allows both customers and employees to view real-time RMA updates, so no one gets left in the dark regarding RMA progress.