Benefits and Features

• Automated Work Order Entry allows for fast and standardized entry of information/requirements into the system
• Work Order Status Views enable Service and Field Reps to monitor the progress of work orders they are responsible for
• Work Order Status Response allows employees to update the work order with new information directly from the Status View
• Customers can login to the Online Customer Support Center to create new entries or monitor the progress of existing Work Orders.
• Work Orders are routed directly from the Service Request Queue to Projects or Service Reps for immediate response
• All Work Order information is updated in the system on a real-time basis.
• Time/Date stamp functionality allows the Project Manager to easily and completely monitor work metrics on all work orders

An Effective Work Order Process
Tools like online Work Order Entry refine and streamline the work order process, improving quality of work and reducing costs.