Benefits and Features

Better Service, Less Time.

• One-screen access to a complete history of customer interactions and events, presale, post sale and beyond
• Refined and organized screen layouts
• Automated routing of support cases and requests speeds response time

Increase Quality. Decrease Costs.

• Personalized, effective 24/7/365 customer service without the round- the-clock expense through the Online Customer Support Center
• customers can initiate and monitor the progress of all support cases, and service requests anytime, anywhere, using only a standard web browser
• Online Support Chat and Web Callback capabilities allow for direct interaction with the customer, when it is most convenient for them

Do It Right the First Time

• Jtec solutions emulate your best business practices
• Standardizes and unifies the support process across your support organization
• Automated routing of trouble tickets, service requests, RMAs and action items ensures fast and accurate follow-through

Delight. Gratify. Satisfy

• Leverages support response time and touch through advanced customer management capabilities
• Wireless Text Messaging allows field reps to receive new support case assignments even when they are out of the office
• Intuitive data management views bundle customer information at each stage of the support process to retain the context of individual customer needs